Support

Get help with failed generations, bad artwork results, credits, and photo preparation issues.

Contact

Email support@engrave-ready.com with the job ID, artwork ID, and a short description of the problem.

What to include

Include whether the issue was background removal, recognisability, missing subject detail, line weight, download, or credit balance. Do not email sensitive customer photos unless requested for debugging.

Self-checks

Try a clearer source photo with good lighting, keep the subject large in frame, and disable background removal if the background is part of the desired engraving.